The world of work has seen a new consensus emerge in the wake of the COVID-19 pandemic. The future belongs to hybrid working models, as long as the requirements of the job permit. This is suggested by surveys conducted at management level as well as responses from employees. The new normal of the post-COVID-19 world could consist of an average two days working from home and three days at the office.
Nevertheless, the use of WFH seems to remain below capacity. A study conducted by the ifo Institute concluded that in March 2021 only slightly more than half (31.7%) of the potential for WFH (56%) in Germany was being used by employees who were able to work from home at least some of the time. There are probably a large number of reasons why this was the case despite the COVID-19 pandemic and social distancing rules. Our table provides an overview, by no means exhaustive, of the numerous WFH-related factors and arguments affecting employees’ private lives and work, companies and society as a whole.
The question of productivity is a factor that ought to significantly influence the structure and scope of WFH. Many questions still remain unanswered. Given the wide range of perspectives on this subject, we expect that this will be the case for some time to come. By way of analogy, the famous quote by Nobel prize-winner Robert Solow about the increased use of computers in the 1980s, can be adapted to apply here: “You can see working from home everywhere but in the productivity statistics.” Even though the massive increase in WFH during the COVID-19 pandemic is primarily to protect the health of employees, considerations on productivity will play an extremely important role in determining what happens afterwards. Just as the positive effects of the wide-scale introduction of computers only became evident after a substantial period of time, the extent of the overall effect on productivity of remote working may only become apparent at a later date.
There are four basic explanations for this paradox from the 1980s: first, measurement errors; second, computers caused an increase in complexity and progress was therefore more limited than generally assumed; third, positive effects only occurred after some delay – often decades later; and fourth, a discrepancy between the productivity of the individual and that of the overall economy.
Similar arguments may also explain the various observations and perceptions about working from home. For example, employees credit themselves with relatively high levels of productivity while working from home., Surveys of HR managers, however, produce a more mixed picture. Employees may possibly overestimate their productivity because they increase their working hours by at least a proportion of the commuting time they save.
Secondly, WFH could increase the complexity of business processes. There are many activities which lend themselves very well to WFH. However, creative tasks without fixed outcomes often require intensive communication in and across teams. Even smoothly functioning technology may place a strain on the participants’ concentration when used intensively – especially when information is being exchanged among large groups. Even if the current results from the COVID-19 crisis are included, some surveys and statistics suggest that research and development in particular is less effective in the WFH scenario.,
Thirdly, there could be long-term effects that both reduce productivity and increase it. In the short term, existing teams now working increasingly from home might maintain their level of efficiency or even raise it. What is unclear, however, is how successful the integration of new members will be. Equally, it might prove challenging to build up informal knowledge and establish informal networks. It is possible that these barriers may be removed over time with growing experience and an increasingly tech-savvy workforce. But they could also be reinforced, with team structures becoming unclear and implicit understanding among colleagues suffering as a result.
Overall, we anticipate individual productivity to be lower on average in the long term among employees who work from home,, especially if we include the increase in working hours in the calculation and therefore consider the work produced per unit of time rather than the work produced per se. Based on global company data on e-mail traffic and participation in meetings from at least three million employees during the various lockdown phases, DeFilippis et al come to the conclusion that the working day has been extended by an average of almost 50 minutes. This differentiated view helps to explain, among other matters, the rise in productivity in the highly regarded study by Bloom et al on the introduction of WFH at a major Chinese travel agency. And at the same time, overall commercial productivity could very well see an increase. Company costs for office space should fall over time. Companies could also expand the use of WFH in order to expedite a far-reaching digitalisation process throughout the organisation. In this way, WFH would greatly reduce fixed costs in the long term. Barrero et al assume that in the US, the retention of WFH solutions after the COVID-19 pandemic would ultimately have an overall positive effect on productivity of 2.4%.
Finally, both the digitalisation of companies and the global WFH boom will push open the door to the global labour market a little further. The number of well-qualified applicants with moderate salary demands could rise substantially and increase the productivity of companies. From a global perspective, many (but by no means all) employees could benefit from this. Politically imposed framework conditions motivated by social policy might have a huge bearing on the question of productivity.
There are, however, additional challenges in store for companies against the backdrop of the increasing skills shortage. Career-minded employees might see WFH as a barrier to progress. For family-oriented workers on the other hand, it could be an opportunity to combine personal and professional ambitions. There are, then, many individual answers to the question of productivity. Due to these many different elements and the high level of complexity involved in the issue, it might well take some years before a consensus on the question of productivity emerges. Until then, the adapted quotation from Robert Solow offers an apt description of the situation.
- As used here, the term ‘working from home’ (WFH) also includes remote working and teleworking.
- The German Employees’ Health Insurance company DAK Gesundheit assumes a WFH potential of 45% of all employees and calculates a rate of uptake for February 2021 of 38%. The difference between this and the ifo Institute result can be attributed to differences in the method of calculation used.
- Alipour, Jean-Victor, Oliver Falck, Andreas Peichl, and Stefan Sauer (2021). Homeoffice-Potenzial weiterhin nicht ausgeschöpft.ifo Schnelldienst digital 6/2021.
- OECD Policy Responses to Coronavirus (COVID-19). Productivity gains from teleworking in the post COVID-19 era: How can public policies make it happen? Updated 7 September 2020. Download 1 Apr 2021.
- Bonin, Holger, Werner Eichhorst, Jennifer Kaczynska, Angelika Kümmerling, Ulf Rinne, Annika Scholten, and Susanne Steffes (2020). Verbreitung und Auswirkungen von mobiler Arbeit und Homeoffice. Kurzexpertise im Auftrag des Bundesministeriums für Arbeit und Soziales. P. 30
- Hofmann, Josefine, Alexander Piele, and Christian Piele (2021). Arbeiten in der Corona-Pandemie. Fraunhofer IAO, p. 2.
- Alipour, Jean-Victor, Oliver Falck, Alexandra Mergener, and Simone Schüller (2020). Wiring the Labor Market Revisited: Working from Home in the Digital Age. CESifo Forum 3 / 2020 September, Volume 21.
- Brenke, Karl (2016). Home Office: Möglichkeiten werden bei weitem nicht ausgeschöpft. DIW Wochenbericht 5/2016, p. 95-105.
- Bertschek, Irene (2021). Corona-Krise hemmt Innovationsaktivitäten von Unternehmen. ZEW-Umfrage zu Auswirkungen der Corona-Krise auf die Innovationsaktivität im Rahmen des EFI-Gutachtens. ZEW press release. 24 February 2021.
- Deutsches Patent- und Markenamt (German Patent and Trade Mark Office). Press release 5 March 2021 “Marken-Boom im Lockdown”.
- Morikawa, Masayuki (2020). Productivity of Working from Home during the COVID-19 Pandemic: Evidence from an Employee Survey. RIETI.
- Behrens, Kristian, Sergey Kichko, and Jaques-François Thisse (2020). Working from home: Too much of a good thing. Voxeu.org. 13 February 2021.
- DeFilippis, Evan, Stephen Michael Impink, Madison Singell, Jeffery T. Polzer, and Raffaella Sadun (2020). Collaborating during the Coronavirus: The impact of COVID-19 on the nature of work. NBER Working Paper 27612.
- Bloom, Nicholas, James Liang, John Roberts, and Zhichun Jenny Ying (2015). Does working from home work? Evidence from a Chinese experiment. The quarterly journal of economics 130(1), p. 165-218.
- The signs of individual and overall economic productivity would thus be the exact opposite of the introduction of the computer in the 1980s.
- Barrero, Jose Maria, Nicholas Bloom, and Steven Davis (2020). Why working from home will stick. University of Chicago, Becker Friedman Institute for Economics Working Paper No. 2020-174.